0xe00086cc Backup Exec Direct
: Sometimes, the "handshake" between the media server and the remote computer expires. The admin has to right-click the server in the console and select Establish Trust to renew their digital friendship.
Check that the service is started on the target machine. 3. Check Network Connectivity and Ports
Follow these five remediation steps sequentially to isolate and fix the root cause of the error. 1. Re-Synchronize the Backup Exec Service Account (BESA)
: It turns out a service account password was updated earlier that day, but the Backup Exec Services were still trying to use the old one. The admin must go to Tools > Backup Exec Services to update the Service Credentials . 0xe00086cc backup exec
Navigate to the top menu, select , and click on Backup Exec Services to open the Services Manager.
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In cases where the error occurs specifically when backing up VSS‑aware applications (Exchange, SQL, Active Directory), temporarily disabling VSS for a test job may help isolate the cause. If a backup completes successfully with VSS disabled but fails when it is enabled, the issue likely relates to VSS writer failures or application‑specific permissions rather than a generic connection problem. : Sometimes, the "handshake" between the media server
Create a dedicated service account for backups, add it to BUILTIN\Administrators and BUILTIN\Backup Operators , then reassign it to the affected backup job.
Ensure the box is unchecked. If password expiration policies forced a change, proceed to step 2 to sync the credentials. 2. Synchronize Credentials within the Backup Exec Console
Database-level components (such as Microsoft Exchange or SQL Server instances) lack proper administrative impersonation attributes. Re-Synchronize the Backup Exec Service Account (BESA) :
: The most effective fix is often right-clicking the remote server within the Backup Exec console and selecting "Establish Trust." This refreshes the security certificates.
If the trust is broken, the connection will be rejected with error 0xe00086cc.
Troubleshooting Veritas Backup Exec Error 0xe00086cc Veritas Backup Exec error code is a common and frustrating issue for system administrators. It typically comes with the status message: "The backup storage device has failed." or "A communication failure has occurred with a backup storage device."