If you are still seeing the code 500 error after trying the above steps, it is highly likely that the problem is on Gameloft's end due to high traffic. The best solution is to wait a few hours or a day for the servers to stabilize. When Will It Be Fixed?
If the servers are confirmed down, . Any action you take will fail. Wait 1–4 hours for engineers to resolve the internal server error on their side.
Check the Official Asphalt 8 Twitter (X) page or community forums (like Reddit) to see if others are experiencing the same issue. 2. Force Stop and Restart the Game
: Stale temporary configuration assets can cause client-server handshaking mismatches, preventing the platform from confirming what version you have installed. code 500 error asphalt 8 upd
: Simple as it sounds, restarting your device and the game can resolve temporary glitches. Sometimes, simply hitting "Retry" on the error message several times can establish a connection if the server was briefly overloaded.
During new version rollouts, high server load or mismatched data between the client and server can trigger this loop. Troubleshooting Steps
Gameloft typically addresses these issues quickly, especially when a large percentage of the player base is affected. Check their official Twitter/X or the Asphalt 8 Help Center for updates on server maintenance. If you are still seeing the code 500
Asphalt 8’s recent updates are stricter about IP verification. If you are using a VPN (even a free one running in the background) or a DNS changer:
: Older, lingering data from the previous game version conflicts with the newly installed update assets.
The "upd" in the keyword refers to the . This error typically occurs during the following scenarios: If the servers are confirmed down,
High traffic immediately following a new update can strain Gameloft’s servers.
If the error persists, work through the following solutions in order, testing if the update works after each step.
While an exact match is rare, the underlying reasons for a "code 500" during an Asphalt 8 update are consistent with known issues. Here are the most likely culprits: