The most direct way to unblock your number is to call (available 24/7) and ask to have the number unblocked. You can also send an email to Customer@icsolutions.com requesting unblocking.
Disable "Silence Unknown Callers" in your smartphone settings.
Use the "ConnectNetwork" portal to manage your phone list. ICSolutions Website: Register for a prepaid account. 4. Remove Potential "Three-Way Call" Triggers
Maintaining contact with a incarcerated loved one is vital for their emotional well-being and successful rehabilitation. However, many families experience the sudden frustration of blocked prison calls. When a phone line is cut off, it can cause immediate anxiety. how to unblock a prison call
Call your mobile provider's customer support. Request that they allow "specialized inmate calls" or "collect call billing" on your line.
Before attempting to fix the issue, it is important to understand the common reasons why a prison phone system might block a number:
If you change your phone number, contact the prison phone provider as soon as possible to update your information. Provide proof of ownership of the new number to prevent delays. The most direct way to unblock your number
In some cases, your number may be blocked because the incarcerated person is in a restricted status (such as lockdown or disciplinary segregation) or because a court order prohibits contact between you and the incarcerated individual.
Prison phone lines are actively monitored by software and staff. Pounding on the phone keypad, screaming, or using certain flagged keywords can prompt a manual intervention or an automated safety block by the monitoring system.
Carriers often flag correctional facility numbers as "Scam Likely" or "Potential Spam." Not Getting Calls? - Colorado Department of Corrections Use the "ConnectNetwork" portal to manage your phone list
Be prepared to provide your phone number and any other information the representative requests. The unblocking process through ICSolutions is generally straightforward, with many users reporting same‑day resolution.
If your account has funds but the calls still will not go through, you must contact a customer service representative. Explain that you are experiencing an automated block.
Which specific (e.g., Securus, GTL/ViaPath, IC Solutions) does the correctional facility use?
If you are accepting collect calls, your local phone carrier allows you to receive them, but you may have hit a spending limit. Once you reach a maximum phone bill amount, you may be at risk of being blocked from receiving future collect calls from an incarcerated individual. In this scenario, simply switching to a prepaid plan can solve the issue. You can call ViaPath or Securus to sign up for a prepaid AdvancePay account. This moves the billing burden off your monthly phone bill and onto a dedicated account you control.