The error can also trigger if you use the wrong sequence to enter the supervisor/setup menu.
Turn the physical control lock key to the position.
A cashier attempted an unauthorized action—such as a high-value void, refund, or drawer bleed—that automatically triggered a supervisor requirement.
: Like any software, the Key Manager itself needs to be updated. If its version is not compatible with your current version of Comarch ERP Optima, communication errors will appear. This has been a particularly notable issue following major updates. optima key supervisor error
Users typically report one of the following scenarios when the error strikes:
When your register displays this error, use the following sequential procedures to unlock the machine. 1. The Basic Sequence Clear
Press the or C button multiple times to clear any pending keystrokes. Enter the Supervisor ID code manually on the keypad. Press the Subtotal or Manager Login key. The error can also trigger if you use
The physical manager key is not turned completely to the "PRG" (Program) or "MGR" (Manager) position in the lock.
Tap the or Cancel button on the keypad to interrupt the stuck loop.
The Key Supervisor service fails to start or maintain communication with connected hardware. Users may encounter "" or " Server Disconnected " messages. Firewall rules, network configuration changes, or port conflicts are common culprits. : Like any software, the Key Manager itself
Optima software relies heavily on secure handshakes with attached hardware. A sudden disconnection or power surge in the receipt printer, barcode scanner, or integrated payment terminal can mimic a security breach, forcing the system into a supervisor error state. Step-by-Step Guide to Resolve the Error
What are you using when this error appears?