: Open the SEPM logon screen on your management server. Request Reset : Click the Forgot your password? link.
SEPM stores passwords as hashed values. To update the password:
I can provide the exact command scripts or service names for your setup. Share public link
cd /opt/Symantec/symantec_endpoint_protection_manager/tools/ ./ResetAdminPasswd.sh symantec endpoint protection manager reset admin password
The script will ask for the current password (press Enter if unknown) and then prompt for the new password twice.
to the conf.properties file and restart the SEPM service when the password reset procedure is finished.
Navigate to the directory listed above using the cd command: cd "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools" Run the following command: resetpass.bat [1, 2]. 3. Verify the Reset : Open the SEPM logon screen on your management server
In the Database Back Up and Restore dialog box, click Restore .
: Too many failed login attempts trigger a security lockout.
If the SEPM service fails to start, often due to an authentication problem with its internal database, you need to reset the database password. This is a separate but related issue. These steps apply only to an SEPM using an embedded Microsoft SQL database. SEPM stores passwords as hashed values
: If SEPM is running in FIPS-compliant mode, ensure you are using the specific tools provided in the FIPS subdirectories.
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools resetpass.bat This resets the default account password to : Log in immediately and change this to a secure password. The "Forgot Password" Link
Repeated failed login attempts will lock the admin account based on your configured security policies.
For versions 14 and later, Broadcom has provided an official, supported command-line utility. It is the modern, scriptable replacement for the legacy resetpass.bat .